Klark's blog

Articles about Customer Support, AI, data and the life of a start-up made in Bordeaux...

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Our latest articles

- 5 MIN READING 

Customer service: definition, role, and best practices

Discover customer service: comprehensive definition, difference between support and customer success, key metrics, and best practices for excellence.
Marketing Manager
- 5 MIN READING 

Conversational agent: definition, types, and use cases

Discover conversational agents: definition, types (chatbot, generative AI, voice), how they work, and use cases to improve your customer relations.
Co-founder and Co-CEO
- 5 MIN READING 

Contact center: definition, operation, and optimization

Discover the contact center: definition, difference from a call center, key components, essential KPIs, and tips for optimizing your customer relations.
Co-founder and Co-CEO
- 5 MIN READING 

Customer management: definition, challenges, and best practices

Discover customer management: definition, essential pillars, customer lifecycle, key indicators, and best practices for retaining and developing your customers.
Marketing Manager
- 5 MIN READING 

CRM integrator: role, skills, and choosing the right partner

Discover what a CRM integrator is: definition, responsibilities, key skills, and tips for choosing the right partner for your CRM deployment project.
Chief of Staff
- 5 MIN READING 

(Video) Othman and Klark: "Time is our most precious resource."

Othman, a customer service agent at Octopia, explains how Klark centralizes all its tools in Zendesk: automatic translation of entire conversations, tailored responses, and considerable time savings.
Chief of Staff
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