Klark's blog

Ticket volume will double—or even more: Here’s how to prepare your customer service team for Black Friday 2026 and the 2027 sales. A comparison of options, a preparation plan, and KPIs.

Which AI should you integrate with your Shopify store’s customer service? Common questions, Shopify Inbox limitations, options based on your store’s size, 2026 pricing, and mistakes to avoid.

HubSpot as a CRM—or also as a help desk? We compare Customer Agent, the native AI, and 5 third-party tools: integration, pricing models, co-pilot or automation features, and who they’re best suited for.

Are you using Freshdesk and looking for the right AI? We compare Freddy AI, the native AI, with five third-party solutions: integration, pricing models, co-pilot or automation features, and who they're best suited for.

Same name, two unrelated companies. Klark.ai automates customer service for retail and e-commerce brands; Klark.app helps small business owners manage their businesses.

Are "Where's my order?" inquiries overwhelming your customer service team? Here are the strategies for automating WISMO, the tools to compare, the cases to escalate, and the KPIs to track.