In today's hyper-connected world, customer support is much more than simply responding to customer requests: It's about creating a smooth, efficient and satisfying customer experience that can turn an ordinary user into a loyal customer.
To achieve this goal, companies must constantly innovate and optimize their processes. Efficiency and speed have become the watchwords of modern customer support, where every minute counts and every interaction can make a difference.
This is where artificial intelligence comes in. AI has the power to revolutionize customer support by automating repetitive tasks, providing accurate answers in record time, and enabling teams to focus on more complex problems requiring human intervention. Today, more and more companies are turning to AI solutions to strengthen their customer service, improve productivity and deliver a seamless customer experience.
Whether you're looking to save time, cut costs, or stay competitive with your competitors, Klark has everything you need to transform the way you work and deliver an exceptional customer experience.
Discover 10 good reasons to adopt Klark for your customer service!
In customer support, time is of the essence, and Klark understands this. Thanks to its advanced AI, Klark enables you to process a far greater number of tickets in a single day, significantly reducing the time needed for each request.
With Copilot, our AI offers instant response suggestions to your customers' e-mails. This not only speeds up ticket processing, but also frees up time for your agents to concentrate on more complex cases or offer an even more personalized service.
Automate repetitive tasks with Chat. Let Chat take care of the simplest questions, while your agents concentrate on high value-added tasks.
Klark analyzes the context of each customer request to suggest precise, relevant answers, adapted to your company's tone and communication style. This improves the consistency and quality of interactions, while reducing stress for your teams.
Ultimately, Klark transforms not only productivity, but also the quality of your customer support, increasing customer AND agent satisfaction.
With Klark, say goodbye to time-consuming configuration. Our solution is Plug-and-Play: it automatically retrieves your data from your CRM, cleans it, then organizes it to build your knowledge base, completely autonomously. No extra effort is required on your part, as everything is automated for rapid, stress-free commissioning: Klark is installed in 5 minutes, and the solution is up and running in just a few hours.
But it's not just a question of ease of installation. Klark was designed to be a 100% stress-free solution. This means that not only is installation simple, so is maintenance. You don't need to mobilize technical resources to monitor or update the solution. Klark manages everything: new knowledge is automatically identified and ingested by Klark.
This means you can concentrate on what really matters: providing outstanding customer service, knowing that your support tool is always up to date and performing, with no extra effort on your part.
Klark doesn't just offer you high-performance AI; it also connects you to the best language models (LLMs) on the market, such as Open AI's Chat GPT 4o mini, Claude and Mistral Large. This guarantees state-of-the-art performance for top-quality customer support.
By using the best LLMs, Klark ensures not only a fine-tuned understanding of complex customer requirements, but also the ability to adapt to a variety of contexts and business sectors. These language models are constantly evolving, incorporating the latest advances in artificial intelligence to offer ever more accurate and natural responses. What's more, the combined power of these models enables Klark to manage large volumes of requests while maintaining consistency and relevance in the answers provided.
This cutting-edge technology gives you an undeniable competitive edge, enabling you to respond quickly and efficiently to your customers' needs, while remaining at the forefront of innovation in customer support.
Protecting your data is a priority for Klark. Our solution strictly complies with RGPD guidelines, giving you total peace of mind about the security of your information and that of your customers.
Beyond simply complying with regulations, Klark takes a proactive approach to data protection. Our team closely monitors legislative developments (such as the European Union's IA Act) and best practices to ensure that your business always remains compliant with the latest standards.
Also, when creating the database, our proprietary algorithm takes care of anonymizing your CRM data so that no personal data is ever sent to the AI models.
When you choose Klark, you're choosing a partner who puts security and compliance at the heart of its operations, allowing you to focus on your business without worrying about data risks.
We know that every euro counts. That's why Klark operates on a pay-per-success model. You only pay when Klark successfully responds to a ticket or chat, guaranteeing you a return on investment for every euro spent.
To estimate what constitutes success, we use an AI model that estimates whether your customer's problem has been solved. This way, we only bill you if our solution has been of real use to you: no waste for you.
And the icing on the cake is that Klark's Tech roadmap is geared to your interests: our developers work every day for your success.
Klark's Translate feature makes language barriers a thing of the past. This feature enables your agents to communicate easily with customers all over the world, without leaving the Klark interface. If an agent does not speak the same language as the customer, they can simply choose the language in which they wish to write their response, and Translate will instantly translate it into the customer's language.
This direct integration not only eliminates the need for external translation software, but also guarantees smooth, rapid exchanges, with no loss of time. Your agents can concentrate on solving problems, while offering a personalized service tailored to the needs of each customer, whatever their country of origin.
With Translate, Klark opens up new possibilities for truly global customer service, boosting customer satisfaction and team efficiency.
Klark is already integrated into your CRM, whether you use Zendesk, Freshdesk, Salesforce, Gorgias or Front. Installation is child's play: just a few clicks activate Klark in your CRM, and our solution will be ready in just a few hours.
This frictionless integration with your CRM means you can start using Klark straight away, without having to rewrite your knowledge base. Klark adapts perfectly to your current processes, fitting naturally into your daily workflow.
Whether you're managing a small team or a large support center, Klark integrates with your preferred tools without any downtime. In just a few hours, your team can start taking advantage of Klark's powerful features, instantly improving the efficiency and quality of your customer support. This ease of integration makes Klark an indispensable ally for any company looking to modernize its customer service without complexity or delay.
AI is a revolution that is revolutionizing customer support. Your competitors have understood this and are already on board the train. Don't miss out.
Adopt Klark to leverage the benefits of AI and stay competitive in your industry.
The adoption of AI by your competitors shows that the market is evolving rapidly, and those who don't keep up risk falling behind.
By integrating Klark into your customer service, you're not just following a trend, you're joining the ranks of industry leaders who are fully exploiting the potential of AI.
Don't let your competitors get ahead of you: use Klark to transform your customer support and position your company at the head of the race in an increasingly AI-driven business environment.
Our team is constantly working to develop new features that will enable you to improve your customer service even further.
When Klark was created, our 3 co-founders already had a clear vision: to become a market-leading CRM platform. Our teams are working to offer our customers not just an add-on, but a fully-fledged Klark-made platform.
Stay tuned, because Klark is constantly evolving to better meet your needs.
Finally, trying Klark is a winning bet. You have nothing to lose: onboarding is ultra-fast, with no complex configuration on your part, and you only pay when the AI is useful to you.
Why not give it a try and see for yourself how Klark can transform your customer support?
In short, Klark is an indispensable ally for any company wishing to modernize and optimize its customer service.
Thanks to its advanced features, easy integration and strict compliance with safety standards, Klark offers a risk-free, high-impact solution.
Whether you're looking to save time, increase productivity or secure a return on investment, Klark is the answer. Adopt Klark today and join the ranks of companies already harnessing the power of AI to transform their customer support.
You have nothing to lose, but everything to gain.
