5 ways Klark empowers customer support agents

Ever wish you had a magic wand to handle customer service? 🪄

While we’re still working on the wand, Klarkis the next best thing!

In a world where customer expectations are sky-high, Klark swoops in to save the day.

Our tool doesn’t just make life easier for your support agents, it transforms the entire customer service experience.

Super AI agent
The famous Super Agent

1. Lightening the load for happier agents🪶

Klark lightens your support team’s load by automating the way they answer clients’ emails.

No more spending ages crafting replies: Klark suggests responses that agents can tweak if needed or send as is. This means your team can handle emails faster, freeing them up to handle more queries throughout the day, making everyone’s life a bit easier!

The result? Happier agents who are less stressed and more productive. Plus, with the extra time on their hands, they can focus on providing even better service to your customers. Klark not only makes work more efficient but also more enjoyable for your team!

2. Eliminating monotony for a happier team ♻️

Klark comes to the rescue by minimizing the repetitive tasks that can drive customer service agents up the wall.

With its intuitive AI-driven suggestions, Klark takes the monotony out of the equation, leaving your team feeling refreshed and ready to tackle the day. No more copy-pasting the same responses over and over again: Klark handles it seamlessly, making each interaction feel like a breath of fresh air.

This not only keeps your agents motivated and engaged but also allows them to focus on more meaningful aspects of customer service, like problem-solving and building genuine connections. With Klark by their side, your team can bid farewell to the monotony and hello to a more dynamic and rewarding workday.

a happy team indeed :)

3. Keeping agents positive amid harsh emails😁

Working in customer service can be tough, especially when agents receive not-so-friendly emails. It’s hard not to take harsh words personally, even when they’re doing their best to keep customers happy.

That’s where Klark comes in. Our AI-suggested answers help agents maintain a healthy distance from negative emails. Instead of getting caught up in the frustration, agents can rely on Klark to provide objective, calm responses. This means less emotional stress and more focus on delivering great service.

Let Klark handle the tough stuff, so your team can stay positive and productive, no matter what comes their way.

4. Your knowledge expert 🧠

With Klark’s plug-and-play feature, gone are the days of endless searching and frustration; Klark seamlessly integrates with your existing systems, putting everything your agents need right at their fingertips.

There’s no need for tedious configurations or filling out endless forms. Thanks to our API, Klark pulls all the necessary data from past conversations stored in your CRM. It then cleans and organizes this information, ensuring each customer request gets the precise response it needs.

Your team spends less time hunting for answers and more time doing what they do best — providing top-notch support to your valued customers. With Klark streamlining the process, your agents can breeze through inquiries with confidence and efficiency.

5. Breaking the language barrier 🌎

Say goodbye to language barriers with Klark’s effortless translation feature! No more juggling between translation websites and CRM tools, Klark handles it all seamlessly.

Imagine your agents being able to communicate effortlessly with customers from different countries, without missing a beat.

With Klark’s built-in translate feature, every interaction becomes smooth and accurate, fostering strong connections regardless of language differences. Your agents can focus on providing exceptional service, knowing that Klark has their back when it comes to translation.<br>It’s like having a multilingual assistant right at their fingertips!

It's as if they had a multilingual assistant at their fingertips!

Klark's magic

Client spotlight: Click&Boat’s experience with Klark

If you’re not convinced just yet, I actually have something for you.

Click&Boat, one of our earliest adopters, placed their trust in Klark from the get-go. Now, after 10 months of partnership, let’s see what we have brought them:

  • They now handle 43% of their tickets with Klark ;
  • They have increased their productivity by 50%.

"Thanks to Klark, I’ve seen a 50% increase in my team’s productivity.Immediately after its simple integration, Klark brought value: for senior agents who spend less time on repetitive tickets, and for juniors who focus on customer satisfaction rather than their writing skills." Jonathan Couverchel, VP Customer Care - Click&Boat

In conclusion: elevate your customer service with Klark

As we wrap up our exploration of how Klark empowers support agents, it’s clear that Generative AI is a game-changer for customer service. From lightening the workload and reducing frustration to providing quick access to information and effortless translation, Klark equips your team with the tools they need to succeed.

At Klark, we believe that AI is here to enhance human capabilities, not replace humans altogether. By leveraging the power of AI, Klark enables your support agents to focus on what they do best — delivering exceptional service and building meaningful connections with your customers.

A(i) train

AI is here, and customer service is set to be the first department to reap the benefits. Don’t miss the train — your competitors are already on board.

By integrating AI into your customer service operations, you can enhance efficiency, boost satisfaction, and stay ahead of industry trends.

Embrace the future of customer service now, and ensure your business remains competitive and innovative.

The time to act is now : Ask for your demo

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